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SERVIZ Consumer Protection Plan
Last Updated: April 26, 2017

844.473.7849

SERVIZ, Inc. ("SERVIZ" or "we" or "us") stands behind its referral network of home service and repair professionals. Accordingly, subject to the terms and conditions set forth below, if you are not reasonably satisfied with the independent professional who is sent to your home, we will seek to rectify the situation by doing, in our sole discretion, any of the following:

  • Ask the original independent service professional to return to your job site to try to remedy the situation;
  • Ask another independent service professional, at our expense, to go to your home to try to remedy the situation; or
  • Refund the amount you paid to SERVIZ for any work that we agree was deficient.

This is our commitment to you, and together with the terms that follow, constitute the SERVIZ Consumer Protection Plan (the "Protection Plan"). Please Note: The Protection Plan is not applicable for referrals for solar installation services, home inspectors and damage restoration.

In addition, the Protection Plan is ONLY available if you make payment, in full, for any job done by an Independent SERVIZ Professional through the SERVIZ platform.

The terms and conditions for the SERVIZ Consumer Protection Plan are:

  1. I. The SERVIZ Consumer Protection Plan
    1. 1. Description. If you are not reasonably satisfied with your Independent Service Professional, we will, in our sole discretion:
      • Ask the original independent service professional to return to your job site to try to remedy the situation;
      • Ask another independent service professional, at our expense, to go to your home to try to remedy the situation; or
      • Refund the amount you paid to SERVIZ for any work that we agree was deficient.

      Regardless of which option we select, the maximum amount we will incur or pay you for a claim under the Protection Plan will not exceed the amount that you paid us for the job in question.

      If you are seeking to recover amounts in excess of the amount that you paid to SERVIZ, you will have to seek such compensation from the Independent Service Professional who performed the original job. We will gladly assist you in your efforts to contact the Independent Service Professional.

    2. 2. Eligibility Requirements. In addition, to the eligibility requirements identified above, to pursue a claim under the Protection Plan, you must be (a) in full compliance with the SERVIZ Consumer Terms, (b) you must be at least 18 years of age (or the legal age of majority in your state) and able to form legally binding contracts at the time of your job and neither you, nor any member of your immediate family, nor any member of your household, may be affiliated with SERVIZ or the Independent Service Professional who has provided you with services and (c) You must have a reasonable basis for dissatisfaction, such as: (a) poor quality of work by the Independent Service Professional, or (b) grossly rude or inappropriate behavior. Simply disliking your Independent Service Professional is not a sufficient basis to claim the benefit of the Protection Plan. In addition, although frustrating, difficulty in scheduling, late start time or an Independent Service Professional's slow responsiveness are not considered a basis for dissatisfaction under the Protection Plan.

      For any claim related to the quality of the work of the Independent Service Professional, the Protection Plan is rendered null and void (i) if, in connection with a Job, you elect to hire additional worker(s) who are not referred to you by SERVIZ, (ii) if you materially alter or modify any parts, equipment, service or work provided by the Independent Service Professional, except to the extent necessary to minimize damage to your home/premises, (iii) if, at the time of the performance of the Services, you declined recommendations made by the Independent Service Professional to address any problems identified during the Job or other problems that may have been discovered in the course of the performance of the Services.

    3. 3. Timing for Submission of Claims. If you choose to submit a claim under the Protection Plan, you must submit the claim in accordance with the process described in these Protection Plan Terms within thirty (30) days after work on the Job has concluded. Any claims submitted after thirty (30) days will not be valid. All information provided during the claim process must be accurate and complete.
  2. II. Filing and Processing a Claim
    1. a. Filing a Claim. If you wish to file a claim, you must complete the form located at https://serviz.formstack.com/forms/claims. If you do not have access to a computer or if the situation is an emergency, please call 844.473.7849 to submit your claim via telephone. If you choose to file a claim, you are agreeing that we may share your claim and all the information you provide us with the applicable Independent Service Professional that was initially referred to you to complete the job at issue. As part of the claim process, you will be asked to provide the following information: your name, address, the name of the Independent Service Professional, and a complete description of the reasons for your dissatisfaction with the Independent Service Professional. If your complaint relates to the quality of the work by the Independent Service Professional, please describe the job performed, and the problem, and such other information or documentation (including photos) as will help us assess your claim. You represent and warrant that all information included on your claim form or otherwise provided to us and all documentation you submit relating to your claim will be complete and accurate. We will determine if the evidence you provide is reasonable and sufficient, in our sole discretion, and if so, we will process your claim in accordance with these Protection Plan Terms. We reserve the right to request additional information relating to your claim at any time, and your rights under the Protection Plan will be subject to your providing us with all requested information. SERVIZ will work as expeditiously as possible to address your claim, but you acknowledge that it may take up to six weeks from the time you submit your claim and all required documentation to complete resolution of your claim. However, we will have no liability for any failure to resolve or make payment for your claim within this projected time period. In addition, if you fix or repair (or hire another service provider to fix or repair) any problem that resulted in the filing of your original claim with us prior to us processing and resolving your claim, your claim will be automatically disqualified and you will be ineligible to receive any payment from us for that claim, unless such fix or repair was necessitated by exigent circumstances (such as loss of electricity or water, or water damage), as determined by SERVIZ in its sole discretion.
    2. b. Validation of Claim. Upon receipt of your claim and documentation, we will evaluate your claim to determine if your claim is valid and, if so, we will determine the appropriate resolution to your claim. You agree that we may disclose to the Independent Service Professional that was initially referred to you to complete the job at issue the information you provide relating to your claim and the services provided to you. We reserve the right to determine in our sole discretion that your claim is not valid. We will notify you of our determination by sending an email to your registered email address. You shall cooperate with us with respect to the resolution we choose. Any payments made by us to you or actions that we may take under this policy will be in exchange for a full and final release of liability against SERVIZ. We may ask you to sign an agreement confirming such release, as a condition to any such arrangements, but, regardless, your acceptance of such remedies shall constitute your agreement to such a release.
    3. c. Unable to Validate Claim. If we we are unable to validate a claim, we may consult with you to see if there are other ways that we may bring this matter to a satisfactory conclusion, such as, for instance, aiding you in direct discussions with the assigned Independent Service Professional or suggesting alternative dispute resolution options.
  3. III. Miscellaneous Terms
    1. a. Changes to the Protection Plan or these Protection Plan Terms. We may change these Protection Plan Terms at any time. We will notify you of changes to these Protection Plan Terms by posting the revised Protection Plan Terms on this website with a new "Last Updated Dated". You should check the date of the Protection Plan Terms appearing at the beginning of the Protection Plan Terms and review any changes since the last version. Revised Protection Plan Terms will be effective when posted. However, the Protection Plan Terms in effect on the date of your most recent Job will apply to any claim you make with respect to the services provided by a Independent Service Professional referred by SERVIZ.
    2. b. How to Contact Us. If you have any questions about the Protection Plan, you may email us at claims@serviz.com, call us at 844.473.7849 or write to us at 15303 Ventura Blvd, Suite 1600 Sherman Oaks, CA 91403.
    3. c. Termination. We may terminate the Protection Plan, in whole or in part, at any time for any reason in our sole discretion. Any such termination will not affect the availability of the Protection Plan for any Jobs completed prior to such termination, but will be effective going forward as of the time the Protection Plan was terminated.
    4. d. Dispute Resolution/Class Action Waiver. For any disputes arising out of the Protection Plan, please see the Dispute Resolution/Arbitration provision of the SERVIZ Consumer Terms and Conditions, which apply here as well.
    5. e. Severability; Interpretation. If any provision of these Protection Plan Terms shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in these Protection Plan Terms, the term "including" shall be deemed to be followed by the words "without limitation."
    6. f. Entire Agreement. These Protection Plan Terms constitutes the entire and only agreement between SERVIZ and each user of this Site and/or the Services with respect to the Protection Plan and supersedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of these Protection Plan Terms.