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Frequently Asked Questions

FAQ > Independent Service Pros / Technicians

Independent Service Pros / Technicians

Are Independent Service Pros licensed?

Each service offering has different licensing requirements. 

How do you conduct background checks on Pros?

At SERVIZ, each professional is carefully screened by a third party company specializing in background checks to make sure they meet our high standards. 

Approval Steps:

  • National & County Criminal Background Checked
  • Maintain High Customer Ratings (From users like you)
  • Licensed Verified (If a licensed trade such as plumbing and electrical)
  • In-Person Interview Completed 

 

Are Independent Service Pros insured?

We require that all SERVIZ Pros maintain both liability (Up to $1 Million) and auto insurance.

SERVIZ also maintains incremental insurance.

How will I know who’s coming to my home?

After booking, you will receive an email that lets you know when a Pro is en route to your home. This email contains a profile picture and the person’s name so you’ll know exactly whom to expect.

You’ll also receive this information in a link sent via text message (If you used a mobile phone number) that tells you help is on the way.

If you are one of the lucky folks using our iPhone app you will get a push notification, and you can track your pro right on your iPhone.  

Be lucky, download our FREE app here.

Is it possible to book a specific Pro?

Not at this time. Part of the SERVIZ experience is the ability to book professionals on-demand. In order to maintain maximum availability, we refer professionals based on who’s closest to you and best equipped to meet your needs at a given time.  

Remember, all of our Pros are extensively screened and must maintain high customer satisfaction ratings in order to be part of our team.

How do you ensure high-quality service?

Our independent service Pros are thoroughly screened and they are reviewed by our customers. We monitor these metrics in real-time, and we only refer the ones who consistently meet our high standards.

If for any reason your experience if not what you hoped it should have been, let us know, and we will do whatever we can to make it right.

 

How do I know the referred pro will do quality work?

To ensure quality service and customer satisfaction, we only work with the best Pros available. Once these professionals join our network, we let customers like you have the ultimate say as to whether they’re maintaining our high standards.

All of our SERVIZ Pros must reach and maintain a 4-star rating or above. And if that’s not enough, our work is also backed by a 100% Satisfaction Guarantee.  That means if you are not 100% satisfied with the services we perform, we will redo the work for free or, in the event we cannot fix the problem, we will fully refund your money up to $10,000.0.

Who am I Contracting With?

With respect to the use of the Serviz platform, you are contracting with Serviz.  With respect to the actual performance of the home services, you are contracting with the independent service professional who is performing the work.  However, we stand by the quality of the service professional that we refer to you with our satisfaction guarantee

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