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SERVIZ Buyer Protection Plan
Last Updated: March 23, 2016


SERVIZ stands by the work provided by its carefully pre-screened Service Professionals. Not only do we subject each of our Service Professionals to a rigorous set of standards in order to qualify to be a SERVIZ Service Professional, but we also continually assess their performance. While we endeavor to create the best possible experience for our customers, unexpected things can and do sometimes happen. Accordingly, at SERVIZ, we stand behind every job with the SERVIZ Buyer Protection Plan (the "Protection Plan"), so you can be confident you're getting a high level of service at a great value. The Protection Plan consists of two elements: the SERVIZ Guarantee and the SERVIZ Limited Warranty. These terms (the "Protection Plan Terms") set forth the benefits and eligibility requirements for both components of the Protection Plan. SERVIZ, Inc. ("SERVIZ" or "we" or "us") is confident in the quality of the Independent Service Professionals in our network of home service and repair professionals, because the professionals are vetted before receiving any customer referrals. See the Serviz Consumer Terms and Conditions (the "Consumer Terms") for a description of our screening process. And, whether they continue to receive referrals is driven by their ratings and reviews by customers like you. While we endeavor to refer the best Independent Service Professionals to you, sometimes it just does not work out. Accordingly, at SERVIZ, we stand behind the quality of the referred Independent Service Professionals with the SERVIZ Buyer Protection Plan (the "Protection Plan"), so you can be confident that if the pro we refer to you does not work out, we will endeavor to make it right. The Protection Plan is only applicable for referrals to home service and home repair professionals and is not applicable for solar installation services and all non-home repair related referral services.

All capitalized terms in the Protection Plan Terms shall have the meaning ascribed to them in this Protection Plan or the Consumer Terms.

  1. I. The SERVIZ Buyer Protection Plan
    1. 1. Description. If you are not reasonably satisfied with your Independent Service Professional, SERVIZ will either, in its sole discretion, seek to fix the problem, at SERVIZ's expense, or reimburse you for the amount originally paid by you for the Job. Notwithstanding the foregoing, the maximum amount we will incur or pay you for a claim under the Protection Plan cannot exceed $10,000.
    2. 2. Eligibility Requirements. To be eligible to pursue a claim under the SERVIZ Guarantee, you must meet all of the following requirements:
      1. a. Compliance with Terms. You must be and remain in full compliance with these Protection Plan Terms and the Consumer Terms.
      2. b. Your Age and Relationships. You must be at least 18 years of age (or the legal age of majority in your state) and able to form legally binding contracts at the time of your Job and neither you, nor any member of your immediate family, nor any member of your household, may be affiliated with SERVIZ or the Independent Service Professional who has provided you with services.
      3. c. Reasonable Basis for Dissatisfaction. You must have a reasonable basis for dissatisfaction, such as: (a) poor quality of work by the Independent Service Professional, or (b) grossly rude or inappropriate behavior. Simply disliking your Independent Service Professional is not a sufficient basis to claim the benefit of the Protection Plan. In addition, although frustrating, difficulty in scheduling, late start time or an Independent Service Professional's slow responsiveness are not considered a basis for dissatisfaction under the Protection Plan.

        For any claim related to the quality of the work of the Independent Service Professional, the Protection Plan is rendered null and void (i) if, in connection with a Job, you elect to hire additional worker(s) that are not referred to you by SERVIZ, (ii) if you materially alter or modify any parts, equipment, service or work provided by the Independent Service Professional, except to the extent necessary to minimize damage to your home/premises, (iii) if, at the time of the performance of the Services, you declined recommendations made by the Independent Service Professional to address any problems identified during the Job or other problems that may have been discovered in the course of the performance of the Services (the "Recommended Services").
      4. d. Payment for Job. The Protection Plan only applies where you have paid in full for a Job done by a Independent Service Professional. Furthermore, the Protection Plan is rendered null and void if you seek to stop payment for any Job, such as stopping payment on a check or disputing or otherwise contesting or refusing the related charge to your credit card.
      5. e. Timing for Submission of Claims. If you choose to submit a claim under the Protection Plan, you must submit the claim in accordance with the process described in these Protection Plan Terms within thirty (30) days after the completion of the Job. All information provided during the claim process must be accurate and complete.
  2. II. Filing and Processing a Claim
    1. a. Filing a Claim. If you wish to file a claim, email us at claim@serviz.com and provide all of the requested information. If you choose to file a claim, you are agreeing that we may share your claim and all the information you provide us with the applicable Independent Service Professional that was initially referred to you to complete the job at issue. If you do not have access to a computer or if the account creation portion of the website is not available, please call 844.473.7849 to submit your claim via telephone. As part of the claim process, you will be asked to provide the following information: your name, address, the name of the Independent Service Professional, and a complete description of the reasons for your dissatisfaction with the Independent Service Professional. If your complaint relates to the quality of the work by the Independent Service Professional, please describe the Job performed, and the problem, and such other information or documentation (including photos) as will help us assess your claim. You represent and warrant that all information included on your claim form or otherwise provided to us and all documentation you submit relating to your claim will be complete and accurate. We will determine if the evidence you provide is reasonable and sufficient, in our sole discretion, and if so, we will process your claim in accordance with these Protection Plan Terms. We reserve the right to request additional information relating to your claim at any time, and your rights under the Protection Plan will be subject to your providing us with all requested information. SERVIZ will work as expeditiously as possible to address your claim, but you acknowledge that it may take up to six weeks from the time you submit your claim and all required documentation to complete resolution of your claim. However, we will have no liability for any failure to resolve or make payment for your claim within this projected time period. In addition, if you fix or repair (or hire another service provider to fix or repair) any problem that resulted in the filing of your original claim with us prior to us processing and resolving your claim, your claim will be automatically disqualified and you will be ineligible to receive any payment from us for that claim, unless such fix or repair was necessitated by exigent circumstances (such as loss of electricity or water, or water damage), as determined by SERVIZ in its sole discretion.
    2. b. Validation of Claim. Upon receipt of your claim and documentation, we will evaluate your claim to determine if your claim is valid and, if we so determine, we will determine the appropriate resolution to your claim. You agree that we may disclose to the Independent Service Professional that was initially referred to you to complete the job at issue the information you provide relating to your claim and the services provided to you. We reserve the right to determine in our sole discretion that your claim is not valid. We will notify you of our determination by sending an email to your registered email address.
    3. c. Resolution of Claim. If we determine that your claim has merit, we can, in our sole discretion, attempt to remedy the problem, at our expense, by asking the original pro to return and attempt to address the concerns raised by your claim, by referring up to two (2) new Independent Service Professionals to you, or by electing to pay you the amount originally paid by you for the Job. Notwithstanding the foregoing, the maximum amount we will incur or pay you for a claim under the Protection Plan cannot exceed $10,000 for each Job.

      If we decide to remedy the problem or seek alternative estimates for repair of the problem, you agree that you will cooperate with such efforts, including providing access to the service site/premises, meeting with the other Independent Service Professionals referred by SERVIZ to correct the identified problem(s), and providing complete and accurate information to any necessary third party about the service and your attempts to resolve the claim.

      We will make payments, if applicable, by paying the Independent Service Professional directly to remedy the problem or by mailing you a check at your address provided in your registration.
  3. III. Miscellaneous Terms
    1. a. Changes to the Protection Plan or these Protection Plan Terms. We may change these Protection Plan Terms at any time. We will notify you of changes to these Protection Plan Terms by posting the revised Protection Plan Terms on this website with a new "Last Updated Dated". You should check the date of the Protection Plan Terms appearing at the beginning of the Protection Plan Terms and review any changes since the last version. Revised Protection Plan Terms will be effective when posted. However, the Protection Plan Terms in effect on the date of your most recent Job will apply to any claim you make with respect to the services provided by a Independent Service Professional referred by SERVIZ.
    2. b. How to Contact Us. If you have any questions about the Protection Plan, you may email us at servizguarantee@serviz.com, call us at 844.473.7849 or write to us at 15303 Ventura Blvd, Suite 1600 Sherman Oaks, CA 91403.
    3. c. Termination. We may terminate the Protection Plan, in whole or in part, at any time for any reason in our sole discretion. Any such termination will not affect the availability of the Protection Plan for any Jobs completed prior to such termination, but will be effective going forward as of the time the Protection Plan was terminated.
    4. d. Dispute Resolution/Class Action Waiver. For any disputes arising out of the Protection Plan, please see the Dispute Resolution/Arbitration provision of the SERVIZ Consumer Terms and Conditions, which apply here as well.
    5. e. Severability; Interpretation. If any provision of these Protection Plan Terms shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in these Protection Plan Terms, the term "including" shall be deemed to be followed by the words "without limitation."
    6. f. Entire Agreement. These Protection Plan Terms constitutes the entire and only agreement between SERVIZ and each user of this Site and/or the Services with respect to the Protection Plan and supersedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of these Protection Plan Terms.